dbk8 Privacy Policy: How We Handle Your Information
dbk8 is straightforward about what data we collect from your account, how we use it, and what choices you have. This policy applies to your use of dbk8 and covers account registration details, transaction records — including Upay and Bank Transfer activity — and how we store what you share with us. Access and eligibility depend on your local law and eligible region.
Account data handled carefully
Upay and Bank Transfer records covered
Your rights clearly stated
Contact route always available
POLICY POSTURE
What Data We Collect and Why
When you open an account on dbk8, we collect the details you enter during registration: your name, contact information, and the payment method you choose — whether that is Upay, Bank Transfer, or another supported local option. We also record transaction data tied to deposits and withdrawals so your wallet history stays accurate and traceable. Device and browser information is collected automatically when you access the site on mobile; this helps us keep the interface working correctly for your screen size and connection type. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a further period required by applicable record-keeping obligations. Where we rely on third-party services — such as payment processors handling your Upay or Bank Transfer transaction — those providers operate under their own data terms, and we hold them to the same standard of care we apply internally. Cookies and similar tools help us remember your session and preferred settings across visits. You can adjust cookie behaviour through your browser settings at any time. Any data processing we carry out happens only to the extent permitted by your local law and the eligible region in which your account operates.
Upay Transactions
Deposit and withdrawal records linked to your Upay wallet are stored in your account history. You can review these directly from the transaction log in your account dashboard at any time.
Bank Transfer Records
Bank Transfer activity is logged under your account wallet the same way. Reference numbers and amounts appear in the transaction section so you can cross-check against your own bank statement.
Mobile Device Data
Browser type, device model and session data are collected automatically when you visit dbk8 on mobile. This is used only to maintain correct page rendering and session continuity — not for advertising profiling.
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
This privacy policy covers data collected directly through dbk8. It does not extend to third-party websites linked from our pages, nor to the internal data practices of payment processors you connect to independently. The scope is defined below so you know exactly which parts of your experience fall inside our responsibility and which sit with a separate provider. Availability depends on your local law and eligible region.
Account Access
Data you submit during login, registration and account updates — including your contact details and chosen payment method — falls fully within this policy. We control how it is stored and who can view it.
Transactions
Records of deposits and withdrawals made through Upay or Bank Transfer are covered here while they are within our system. Once a transaction passes to the payment processor, that provider's own policy applies.
Site Content
Session data generated when you browse the lobby, check the game catalogue or read published terms on dbk8 is covered by this policy. It is used only for site function and is not shared for marketing.
Third-Party Services
External links, embedded tools or payment gateways that operate outside dbk8 are governed by their own privacy terms. We recommend reviewing those separately before sharing data with any third-party service.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have real, actionable rights over the data dbk8 holds about your account. You can ask us to show you what we have on record, request a correction if something is wrong, or raise a question through our published support route. To review your stored account details, log in and open the account section — your registered contact information and payment method entries are visible there. If you spot an error in your name, contact details or linked payment method, use the account editing fields to submit a correction or contact support directly with the change you need. You also have the right to ask us what data we hold beyond what is visible in your dashboard. We will respond through the same channel you used to contact us. If you want to close your account and request deletion of your data, that request is handled through our support contact — we will confirm what can be removed and what must be retained under applicable record-keeping rules. All requests are subject to your local law and the eligible region your account falls under.
Review Your Records
Log in to dbk8 and open the account section to see your registered details, transaction history and linked payment methods. This is the fastest way to check what data is on file.
Correct Account Details
Editable fields in the account section let you update contact information directly. For changes that require verification — such as linked payment methods — reach out through the published support route.
Raise a Data Question
If you want to know what data we hold that is not visible in your dashboard, contact us through the support channel. We will confirm what we have and explain why we hold it.
Request Account Closure
Account closure and data deletion requests are handled via support. We will explain which records can be removed and which must be kept under applicable obligations before we process your request.
REACH US DIRECTLY
How to Contact Us About This Policy
If you have a question about your data, need to correct a record, or want to understand how a specific part of this policy applies to your account, the routes below are the ones we monitor. Use the channel that suits your situation. All privacy-related requests are handled through the same support paths as account queries — there is no separate privacy desk. Responses go back through the same channel you used to reach us.
Live Chat
Open dbk8 on your mobile browser and use the chat widget to raise a privacy question or account data request. This is the route most account holders use for a fast response.
Email Support
Send your privacy or data request to the support email address published on the dbk8 contact page. Include your registered account details so we can locate your records without delay.
Account Help Section
The help section inside your logged-in account on dbk8 contains links to policy documents and a contact form. This is useful for written requests that you want a formal record of.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls so that your account data is only reachable by the systems and staff that need it to operate your account. Cookies on dbk8 are session-functional — they keep you logged in and remember your display preferences. They are not used to build advertising profiles. Retention periods are set by the type of data: active account records are kept while your account is open; transaction records tied to Upay or Bank Transfer activity are held for the period required by applicable financial record-keeping rules. When you request a change to your data or ask a privacy question, we confirm receipt and respond through the channel you used. If you want to update the policy contact details we hold for your account, start with the account editing section or reach us through the published support route.
Access Controls
Your account data is accessible only to the internal systems and personnel required to operate and support your account. We do not share account-level data with advertising networks or unaffiliated third parties.
Cookie Use
Cookies on dbk8 serve session and preference functions only. They are not used for cross-site tracking. You can clear or block cookies through your mobile browser settings without losing your account credentials.
Retention Rules
Active account data is held while your account is open. Transaction records — including Upay and Bank Transfer history — are retained for the period required under applicable financial obligations, then deleted or anonymised.
Policy Update Notice
When we update this policy, we publish the revised version on dbk8. Continued use of your account after a published update means you have seen the change. Check this page if you want to review the current version.
POLICY FAQ
Privacy Policy Questions Answered
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not covered here, contact us through the support routes listed on this page.
What personal data does dbk8 collect when I register?
We collect the details you enter at registration: your name, contact information and chosen payment method. If you use Upay or Bank Transfer, the transaction details linked to those actions are also recorded in your account history.
Can I see what data dbk8 holds about my account?
Yes. Log in to dbk8 and open the account section to view your registered details, payment method entries and transaction records. For data held outside your visible dashboard, contact support and we will provide a summary.
How do I correct wrong information on my account?
Editable fields in the account section let you update most details yourself. For changes that need verification — such as a linked Upay account or Bank Transfer reference — contact support through live chat or the published email address.
Does dbk8 share my data with third parties?
We do not sell your data. We share transaction data only with payment processors — such as those handling Upay or Bank Transfer — to the extent needed to complete your request. Those processors operate under their own data terms.
How long does dbk8 keep my account data?
Account records are kept while your account remains active. Transaction records are held for the period required by applicable financial record-keeping rules. When data is no longer needed, it is deleted or anonymised.
What happens to my data if I close my account?
Submit a closure and deletion request through our support channel. We will confirm what can be removed immediately and what must be retained under applicable obligations — including transaction records subject to financial record-keeping rules.
Does this policy apply in Bangladesh?
This policy covers your use of dbk8. Whether access and data processing apply to your situation depends on your local law and the eligible region your account falls under. Review local rules before using the service.
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