Slots / Live
These terms set out how your dbk8 account works, what you can do with it, and what we expect in return. Access to the platform and its payment routes — including Upay and Bank Transfer — is subject to your local law and the eligible regions we serve.
By opening an account on dbk8 and using any part of the platform — including deposits via Upay, Bank Transfer, or any other configured payment route — you agree to the terms set out on this page. These terms apply to every session, transaction and communication you conduct through your account. We reserve the right to update these terms when required; when we do, we will update this page and the effective date shown at the top. Continued use of the account after an update means you accept the revised terms. Availability of the platform, including which payment routes are active, depends on your local law and the eligible regions we operate in. If you are in a jurisdiction where accessing this kind of platform is restricted, these terms do not grant you any right to use the service. We do not make legal determinations on your behalf — it is your responsibility to confirm that access is permitted under the laws that apply to you. Payment context chips such as Upay and Bank Transfer represent configured routes, not a promise of universal availability. Where any section of these terms conflicts with applicable law, the applicable law prevails.
These terms apply across the four areas below. Read each one to understand what falls inside our policy and what sits outside it. Third-party services linked from the platform carry their own terms — we do not control those and they are not covered here.
All activity tied to your registered dbk8 account — login, session management and account-level settings — falls under these terms. We set the rules for how your account is opened, maintained and, where necessary, suspended or closed.
Deposits and withdrawals processed through configured routes such as Upay and Bank Transfer are covered. Transaction records visible in your account history are subject to these terms. Availability of specific routes depends on your eligible region and local payment rules.
Game titles in the lobby, promotional notices and any written content published on dbk8 are covered by these terms. We own or licence this content and you may not copy or redistribute it without written permission from us.
External payment processors, game studios and any service linked from our platform operate under their own terms. Our terms do not extend to those providers. If a dispute arises with a third-party service, you will need to raise it directly with them.
You have several practical actions available to you under this policy. First, you can review your full transaction history — every deposit and withdrawal processed through Upay or Bank Transfer is recorded and visible inside your account dashboard. If any detail on your account is incorrect — such as a name, contact number or registered email — you can correct it directly through the account settings page. Where a correction requires verification, the fields on that screen will tell you what documents or steps are needed. You can also raise a question about how these terms apply to your account by contacting our support team through the routes listed on this page. We will respond through the same channel you used to reach us. Finally, if you wish to close your account, you can request this through the account settings area or via support. Closure removes your active session but we retain records as required under applicable law.
Open the transaction history in your account to see every deposit and withdrawal, including the payment route used and the date processed. Records are not deleted while your account is active.
Go to account settings to update your contact information or registered details. Some changes require you to follow the verification steps shown on that screen before they take effect.
Use live chat or the support email to ask about how any clause in these terms applies to your specific account situation. We will respond through the channel you contacted us on.
Submit a closure request through account settings or through support. We will confirm the closure and let you know how long we are required to keep your records under the applicable rules.
If you have a question specifically about these terms — how a clause applies to your account, what a particular condition means for a transaction, or how to act on a right listed here — use one of the routes below. We handle policy queries through the same support channels as general account help. State clearly that your question relates to the terms and conditions so we can route it appropriately.
Open the live chat widget from any page on dbk8. For a terms query, type the relevant clause or topic in your opening message so the support agent can address it directly.
Send your terms-related question to the support email address shown in the Contact section of the site. Include your registered account email so we can verify your account before responding.
The Help section inside your account contains published answers to common terms questions. Check there first — if your question is not answered, escalate to live chat or email.
We take the obligations set out in these terms seriously. Below is a summary of how we handle the four areas most often asked about — data, cookies, account security and retention — so you know what to expect when you use the platform.
We collect account and transaction data needed to operate your account and process payments via Upay and Bank Transfer. We do not sell your personal data. For full details on what we collect and why, see the Privacy Policy page on dbk8.
We use cookies to keep your session active and to understand how the platform is being used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features function on your device.
You are responsible for keeping your login credentials private. Do not share your password with anyone. If you suspect unauthorised access to your account, contact support immediately using live chat or email so we can take the necessary steps.
We retain your account and transaction records for as long as required under applicable law. After account closure, records are kept for the legally required period and then deleted. Contact support if you want to know the specific retention period that applies to your account.
These questions cover the topics we hear most from account holders who have read the terms and want a plain-language answer. If your question is not here, contact support directly.
These terms apply from the moment you open an account on dbk8 and continue for as long as your account exists, including after any period of inactivity. Every transaction, session and communication through your account is subject to them.
Yes. We update these terms when required and publish the revised version on this page with an updated effective date. If you continue using your account after an update, that counts as acceptance of the new terms. We recommend checking this page periodically.
Yes, both Upay and Bank Transfer are configured payment routes covered under these terms. However, availability of each route depends on your eligible region and local payment rules. The transaction record in your account dashboard applies to both routes.
After we close your account, we retain records for the period required under applicable law. You cannot reopen the same account once closure is confirmed, but your data is not deleted immediately — it is held for the legally required retention period, then removed.
Contact support via live chat or the support email listed on dbk8. State the clause you are asking about and provide your account email. We will review the application of the term against your account record and respond through the channel you used.
Yes. Access to the platform, including its payment routes and game lobby, depends on your local law and the eligible regions we serve. These terms do not override local legal restrictions. You are responsible for confirming that access is permitted in your jurisdiction.